Thought Leadership / Technical Vision / Operations Management / P&L Accountability Enterprise IT Architecture / Agile & Six Sigma Methodologies / Business Process Outsourcing Inventive, team oriented, and client-focused professional offering a solid blend of technical expertise, business acumen, and problem solving skills. Align IT initiatives with business strategies, delivering multimillion-dollar projects on time and on budget. Repeated success enhancing business organizations by reducing risks, lowering operating costs, and improving opportunities for revenue growth. Confident and articulate communicator noted for building positive relationships with internal and external stakeholders at any corporate or technical skill level. Highly adept at identifying requirements and securing buy-in for key initiatives. Serve as trusted advisor for C-level executives, providing sound strategies and guidance to achieve organizational goals. Highlights of Expertise International IT Business Development ~ Short & Long-range Strategic Planning Multi-layered Project Management ~ Organizational Development Risk Mitigation & Change Management ~ Budget Management & Cost Control Vendor Relationship Management ~ Cross-Functional Team Building
Senior Director - Customer Service Experience at NextEra Energy Resources
Master of Science (MS), Operations Research & Computer Science