Bio

Thank you for visiting my profile. I’m Shay Phillips, Assistant VP Program Management Office Divestitures for AT&T Consumer, a Marketing and Operations Executive who innovates to create excellence in people, processes, strategy, and execution to deliver industry-leading emerging technology outcomes that boost organizational effectiveness. I’m known for developing comprehensive strategic plans that exceed expectations driving an enterprise-wide IT program in large, complex environments through vision and focused cadence. 🔘 Presented First-Time Tech Solutions to the Top 200+ Business Leaders at AT&T’s Leadership Summit. 🔘 Mobilized a Cross-Disciplinary Team with a $23M Budget to Grow IoT Portfolio Revenue to $700M+ 🔘 Improved Customer NPS Score through Stewardship & Leveraging Self-Service Tools by 260% 🔘 Pioneered AT&T’s First Service Management Self-Service, Two-Way Engagement Tool 🔘 Cultivated Strategic Partnerships Boosting Corporate-Owned Retail Sales 200% 🔘 Managed Digital Sales Platform Generating New Connections Annually of 60K+ 🔘 Launched Emerging Technologies, including the 5G IoT Center of Excellence 🔘 Assembled Transformation Portfolio Targeted to Deliver Returns over $2B As an inspiring Change Management Leader and Diversity Champion, I mobilize high-performing teams to produce unique-in-class customer experience results. My grasp of new technology trends allows me to position innovation for a value proposition, revenue realization, and operational efficiency. I’m proficient and insightful in defining and communicating service levels expected by decision-makers, businesses, and customers. If you are interested in what AT&T and I can do for you or open to brainstorming on best practices around: 🔘 Leveraging Technology to Drive Operational Efficiency & Create Best in Class Customer Experiences 🔘 Understanding Emerging Technology & Envisioning Use Cases that Transform Businesses 🔘 Nurturing Start-Up Environments to Ensure Growth, Profitability, & Scale Please Contact me, Shay Phillips: ✉ Shay.Phillips@ATT.com 📱 +1-312-498-2248 ✉ Shay.l.Phillips@Gmail.com