Bio

With over 25 years of experience, I am a finance professional with expertise optimising financial operations, enhancing collection techniques, reviewing credit policy, and ensuring compliance with debtor factor and debtor insurance obligations. My background includes working with companies with monthly revenue ranging from $5 million to $90 million billing monthly. I am skilled in turning around strategies, improving processes, and managing operations. I have extensive experience managing change, including transforming teams and credit departments, and leading departments through digital transformations. I have successfully delivered a range of technical programs, including CRM and ERP implementations and digital onboarding across multiple industries. Throughout my career, I have been known for delivering best-in-class digital customer experiences across managed shared services teams. Currently, I serve as Head of Client Success for illion, responsible for developing strategic and tailored plans to support client success and achieve division-wide finance objectives. I have experience leading cross-functionally across sales, legal, finance operations, call centres, onboarding, billing, and credit collections. Some of my key successes include optimising processes, reducing DSO up to 20 days, and implementing credit workflows for customers’ debtors while working at Interactive as a Billing & Credit Manager. With a focus on collaboration, I have led businesses to success through building relationships and communicating a clear and compelling vision of future success. I focus on empowering my team and creating an encouraging, positive environment committed to continued learning and growth. Specialties: ► Operational Excellence ► Financial Management ► Operational Credit & Collection Management ► Complex Change Programs ► Digital Transformation ► Financial & Risk Management ► Project Management ► Organisational Leadership