Bio

I am a seasoned professional with 28+ years of experience supporting business transformation and customer experiences. Recognized for demonstrating a natural aptitude for strategic planning and process improvement, I have a verifiable history of optimizing operational efficiency, team productivity, customer satisfaction, and business profitability. Professional focal points include organization, prioritization, budget control, time management, communications, team building, performance management, and problem solving. Most recently I was the Divisional Head – Customer Experience Management with Guaranty Trust Bank PLC. Working cross-functionally, I championed enhancements to the customer journey, from developing plans to tracking delivery ROI. I was also entrusted with building, developing, and managing a top-performing team of business analysts and customer experience specialists. Colleagues describe me as a progressive, driven, down-to-earth, analytical, and managerial expert who can be relied on to deliver significant results on time. I am pursuing new opportunities and can be reached through this profile.