Sophie Imbert
Head of Customer Experience & Transformation
Russell Investments
Country or State
Australia
Fee
Ask for Pricing
Event Format
In-person / live conference, Virtual Conference, Webinar
Language
English
Birthdate
Feb 19
Bio
Sophie is a passionate and hard working individual known in the workplace for her experience in numerous fields from Experience Management, Business Strategy, Project Management, Customer Insights, Experience & Service Design, Design Thinking and Business Transformation in various industries including education, financial services and FinTech. Sophie is highly experienced in working with teams to assess current processes to develop new strategies & processes, putting the customer first, and implementing these strategies end-to-end.
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Current Position
Head of Customer Experience & Transformation at Russell Investments
Degrees
Masters in Business Administration (MBA), Business Administration and Management, General - 2014
Awards
CCXP 2018
XMP 2021
Past Talks
The Customer Show Melbourne 2023
The Customer Show Sydney 2023
Sit-Down CCO ANZ Series - Feb 2023