Bio

I'm a Principal Business Systems Analyst at UKG (Ultimate Kronos Group). I sit on the Customer Success Scale and Operations team and am primarily responsible for Gainsight strategy and administration. In addition to my day job, I serve as a Member Experience Lead for our NEST Employee Resource Group, which serves as a valuable community and resource for fellow U-Krew caregivers and parents. I'm also interested in serving on a non-profit board and would appreciate any referrals. Prior to my role at UKG, I held a variety of technical customer-facing roles at Gainsight, the premier customer success company. I supported our clients’ Gainsight Admins by consulting, configuring, and solving their problems/ideas with regard to their Gainsight instance. I worked with clients of all sizes from a wide variety of verticals, including SaaS, medical, financial, and more. I obtained a Bachelor's in Journalism from the University of Missouri and have been published in more than a half-dozen publications and websites. Specialties: Proficient in Salesforce, Gainsight, S3 Connector, Microsoft Word, Microsoft Outlook, Wordpress, Microsoft Powerpoint, Microsoft Excel, Google apps, and all types of social media.