Bio

My career focus is on the customer experience, building and scaling technical organizations focused on the customer experience and technical excellence, and talent and leadership development. In my current role at Amazon Web Services, I lead our CSMs for North America. We guide customers on their cloud journey, accelerate customer outcomes and time-to-value leveraging AWS solutions and services, and obsess over improving the customer experience. Our CSM organization is focused on our CSM talent, and a diverse and inclusive organizational culture. Prior to that, I led the Solutions Architecture organization for the US-Southeast Area, partnering with our customers to ensure they are well-architected, and building out the organization, culture and leadership team. Before AWS, I was an IBM executive director collaborating with over 300 clients at Fortune 2000, multinational companies, and government entities on their digital transformations. I’m proud of being a pioneer in IBM’s cloud-native metamorphosis in my prior roles — Customer Success, Customer Pre-Sales, Professional Services, and Enterprise Client Cloud Adoption. Managing exceptional global technical organizations of 150 employees has been an honor. I’m recognized for taking a hands-on approach to tackling large-scale transformation initiatives within the company while simultaneously being a passionate customer advocate. In my cloud ambassador role, I enjoy being a speaker at industry events. I can often be found coaching and mentoring customer-facing talent. My values are firmly grounded in integrity, ethics, and respect for the individual. These values are the foundation for being a champion for diversity and inclusion — not only in the corporate venue but in my local community. I love my time as a Board Member of WomenNC developing an advocacy strategy for gender equality. 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 ● AWS cloud practitioner and associate architect certifications ● Enterprise cloud solution architecture ● Customer success programs ● Sales and Technical enablement program leadership ● Pre-sales customer experience 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 ● Technical Talent Recruitment and Development ● Business strategy & planning ● Budget and operational management ● Communication & presenting skills ● Cross-functional team and program leadership ● Mentorship & diversity advocacy