Bio

I lead market defining virtual employee work helping large enterprises train their customer facing Conversational AI systems at scale. My specialities are conversational design, messaging systems, and improving the accuracy and effectiveness of customer facing AI systems. I have inside-out experience with all versions of IBM Watson (Assistant/WVA/Conversation/WEA/Discovery), the latest versions of RASA, as well as the comparable products from other vendors, and messaging platforms like Facebook, LivePerson and Genesys. I have led the selection of conversational components and the development conversational AI implementations and departments supporting them across multiple large organisations. I have designed and built high performance chatbots working at scale, across a wide variety of channels, in varied industries including finance, banking, media, and telecoms