A strategic and innovative information technology executive with a demonstrated track record of achievement in large/high profile technology solution delivery, application portfolio management, service-oriented architecture, project management, business process improvement, IT infrastructure, Six Sigma methodologies, and mergers/acquisitions. Specializes in financial services and manufacturing information systems. Partners with line of business executives to lead development of technology roadmaps to meet business strategies. Excels at establishing rapport and building trust-based relationships across all levels of the organizational hierarchy. Proven aptitude for creating and communicating strategic vision, handling multiple complex business initiatives, and developing/leading cross-functional global teams.
SVP, Voice & Chat Automation and Contact Center Delivery at KeyBank
Bachelor of Science - BS, Computer Science