Bio

Steven Van Belleghem is a customer experience enthusiast! His mission is to inspire companies to become more customer centric. Steven believes in combining common sense, new technologies, an empathic human touch, playing the long game and taking social responsibility to win the hearts and business of customers over and over again. To achieve his mission, he has written 5 international bestsellers (>150,000 copies sold); he shares new ideas on his social channels (including his YouTube channel with more than 7 million views); he delivers keynote presentations all over the world (>1,500 keynotes in >45 countries) and his ideas are often shared by media outlets such as Forbes, The Guardian, WARC … Steven finds his inspiration by visiting companies all over the world. He is the co-founder of Nexxworks, an inspiration agency that organises inspiration tours in all corners of the world to inspire executives to improve their customer experience. Steven is also an investor in customer experience related companies such as Hello Customer and IO Digital. Steven complements his entrepreneurial activities with his work as a part-time marketing professor at Vlerick Business School and guest speaker at London Business School.