Bio

Experienced global operations executive leader with diverse background developed through 15+ years in B2B and B2C, multi-location, fast paced, multi-product and multi-function operations, client success and customer care environments (50-+500 FTE). Exceptionally skilled at designing process, improving operational performance and leading customer service and client support organizations across a variety of operational teams. Responsible for driving strong service integration across field organizations and customer support teams to ensure fiscal results and drive operational excellence to deliver a phenomenal customer experience. Specialties include strategic planning, process development and workflow design, process improvement, organizational enhancement, model service delivery, customer sales and retention strategy development, change management, project and workforce management, leadership development and overall effectiveness in improving operational performance to deliver exceptional service and drive improved sales and customer retention.