As a driven digital evolution leader and board member, I developed value added business and technology experiences that delivered measurable revenues and ROI with a focus on fulfilling ESG. Did this repeatedly for the companies I worked for as well as my customers. I modernized IT and Enterprise infrastructures, optimized processes, maximized resources, and elevated service delivery in complex global environments. I have also been successful in financial services, healthcare, manufacturing and distribution. I am particularly adept at: - Spearheading enterprise strategic plan development and execution - Driving revenues and sustainability through the application of emerging technologies - Maximizing customer satisfaction through solution experiences for the moments that matter I hold an MC in Project Management from George Washington University, and a BA in Economics from the University of California San Diego. I am consistently recognized by employers and clients for exceeding expectations. You will also find I excel in translating complex ideas to diverse, non-technical audiences with ease. My proficiencies include: Strategic Planning / Organizational Change / Business Intelligence /Enterprise IoT / IT-OT Convergence / Controls / Continuity / Service & Change Management / Continuous Process Improvement / Vendor Management / Global / IT Infrastructure / Enterprise Architecture / CRM / SIAM / Hold multiple patents- Service Mgmt/Asset/IoT/Blockchain/AI/Workforce as a Service
Global VP - Vision & Innovation at ServiceNow
MCPM, Project Management