Bio

Customer success executive and digital strategist with 15+ years of experience working with fortune Fortune 500 companies delivering measurable outcomes. Passionate about building/scaling teams from 5 to 30+ that deliver meaningful impact and value from the customers that we partner with.

Customer Success teams that I have led maintained revenues and driven profitable growth for MarTech and AdTech SaaS companies ranging in size from $25M- $500M annually. Additionally my teams attrition rates have been near 0%, quarter after quarter, ensuring the highest levels of productivity and customer engagement.

Skills
• Change Management
• Commercial Negotiations
• Forecasting
• Executive Engagement
• Project Management
• Servant Team Leadership
• Business Data Analysis
• Direct Response Marketing & Strategy
• Performance Marketing & Strategy
• Budgeting/P&L

Industry Expertise
• Customer Onboarding, Retention & Growth
• Global Account Management
• Enterprise and SMB Segmentation
• Customer Health & Engagement Scoring
• Platform Adoption
• Customer Lifecycle Mapping
• Technical Platform Adoption and Support
• Customer Success Playbooks
• CSM Book-of-Business Ratios & Utilization
• Variable Compensation Plans

Technology
• Salesforce
• Gainsight
• Oracle Marketing Cloud
• Adobe Marketing Cloud
• Google Analytics & Search Console
• Conductor Searchlight