Bio

Experienced Director of Staffing and Operations with a demonstrated history of managing teams and overseeing complex projects. Skilled in Strategic Planning, People Management, Interpersonal Communication, Management, Business Analytics, Customer Success and Staff Development. Strong education professional with a Master of Business Administration (MBA) from Baker University. QUALIFICATIONS Project Management – Lead critical and complex projects from inception to completion including root cause analysis, risk mitigation, finance and resource acquisition and management, and new product development processes utilizing stage-gate and Agile methodologies People Management – 10+ years of experience developing and supervising high quality teams with up to 12 direct reports across multiple disciplines Communication – Excel in written and verbal communication, with the ability to facilitate and lead presentations to groups of 10-250 and key stakeholders, and experienced with multiple communication technology systems such as Microsoft Teams, Microsoft Power BI, and Slack. Customer Success - Led the implementation of Gainsight Customer Success platform and became certified as an Associate Gainsight Administrator. Facilitated the design, build, training, and roll-out of the solution across the Client Experience and Client Alignment organizations with over 75 associates as users of the tool. Currently own the tool development, adoption, and maintenance. Chosen as a speaker at the 2022 Pulse conference hosted by Gainsight. Business Analytics - Directed a team in the implementation and use of Microsoft Power BI platform across multiple business units with oversight of the creation of data visualization elements for key executive views