Bio

• A competent professional with over 14 years of experience across Telecom sector in: People Management Client Relationship Management Project Management Documentation Software Development Testing Production Support Application Development Operations Setup Strategy Planning Team Management Managed Services • Expertise in end-to-end development of projects from requirement analysis to system study, designing, coding, testing, documentation and implementation; ensured high quality in delivery of critical features • Exposure in working on multiple parallel projects and ensuring delivery of the same within the time & cost parameters; holds the credit of completing various projects without any escalations (specialized in Telecom Domain) • Possesses a customer-centric and systems-driven approach to designing business solutions; catered to various national & international clients in an efficient manner like Tekelec (USA), Alcatel (Belgium), AirTel Africa. • Proficient in maintaining coordination between cross-functional/onsite and offsite teams • Skilled in extending post-implementation and maintenance support to the technical support teams & clients • Deft in supervising Business Process Management that includes developing and modifying various IT products to suit the needs of the clients