I have worked over 20 years in and with technologists to deliver organisational and functional change, always learning to use evolving design thinking techniques to create, adapt and improve the way services are designed, delivered and evolve to meet the needs of users, customers and teams in the workplace. I ask (the who, what, when, where, why and how) and seek answers, often challenging the status quo (the why not) with the desire to make things better for the organisation and wider community. My values lie in my enduring commitment to learn, reflect and adapt. I am resolute in the belief that we must actively contribute to shape the future. For me, technology doesn’t deliver success, people do.
Head of the CMO Office at NHS Black Country ICB
Data Science