Bio

Over 20+ years experience in IT- Project Management and Mobile Telecommunications (specializing in Marketing, Product Development & Management, Customer Care and Billing Systems and Business Processes re-engineering) with Experience in Middle East and Africa. A team player with demonstrated skills in the aforementioned areas, coupled with a track record in the timely delivery of projects within budget and with high levels of customer satisfaction resulting in growth in market share and profitability. I have lived in Africa, though I have a valid passport and have toured Europe, America and Middle East. Specialties: IT Project Management Mobile Money Mobile Telecommunications Product Development and Management Services and Tariffs Definition Customer Lifecycle Care/Management Billing Controls and Processes Customer Care and Billing Systems Telecom Resource Management (Dealer/Sim/Numbers) Business Process (Re) Engineering Contract/SLA Management