Bio

Welcome! I'm currently working with global banks to deliver large-scale digital transformations and niche fintechs to develop innovative products/services. Focus is on digital transformation, business strategy, process reengineering, lending, platformification, client segmentation, corporate innovation, open finance, and outsourcing solutions. My career in financial services has been leading operational teams and delivering strategic change across banking sectors. I spent my formative years in business banking at Abbey National Bank; followed by work in global banking and markets at RBS where I managed teams supporting all Libor lending across the UK for commercial and corporate banking. Moving onto Barclays Wealth Management as VP Head of Credit Operations, and onto the Operations Lead role to launch Smart Investor. Before consulting in the CIO office to deliver group programmes covering system decommissioning, platform implementations, banking entity closures, launching new products, and structural reform for the Private Bank. Transitioning into fintech as Director of Operations and Projects at AskIf, launching CBILS with the British Business Bank as part of the initial wave of UK lenders. Developing SME green finance innovations, managing operational third-party vendors, brokers and external client lending portfolios via managed services. My last assignment was Transformation Lead in Financial Markets at Standard Chartered Bank delivering global change initiatives impacting all 45 regulatory markets. Leading the plan, design and transition of a material outsourcing programme under NDA within a full RFP lifecycle. Delivering business outcomes in people, operations, technology, communications, finance, risk & transition workstreams. I received a Master’s in Economics from the University of Glasgow and executive certificates at Saïd Business School, University of Oxford, and MIT Sloan School of Management. Skills & Expertise: • Digital Transformation: Leading wrap platform implementations for various systems • Outsourcing: Delivering strategic bank initiatives adhering to third party risk management • E2E Operations: Robust operations reengineering in banking across all transaction cycles • Programme Delivery: Strong PMO / RAID governance to achieve business outcomes • Business Process Design: Executing strategies based on innovation, efficiency, automation • Client Segmentation: Prioritising client cohorts for businesses, aligned to corporate strategy • Credit: Product, sanctioning, e2e servicing in all market segments, ex department head