Bio

Empowering transformation leader. I love the challenge of helping enterprises innovate and deliver tangible change for its staff and customers. Here is what I offer: Transformed PlaceMakers (2,500 employees, $1Bn+ revenue) from manual, paper-based processes to a seamless omni-channel business with world leading innovations. Recognised as a top 3 digital transformation programme in NZ Creation of customer online channel: - From 0 to over 160,000 sessions a month with 60% of our accounts registered and a $100m+ annual revenue in 23 months - Creation product and UX function, launch our Trade App, Trade Portal and retail omni-channel eCommerce solutions with global leading ''skip counter'' innovation - Developed and implemented holistic change programme educating staff and customers Operations & Supply Chain: - From 100% paper based transactions to 1.4million digital transactions triggering 1.5million automated customer notifications (including live delivery tracking) reducing calls by 500,000 and eliminating 11 million pages of printing in 2 years - Centralised delivery services function. Increased from 1 to 50 people - Finalist in CIO awards for Innovation and Business transformation Finance: - Automation of 800,000 manual transactions, creation of AR, AP and accounting systems and centralisation of the credit function delivering $13+m EBIT, 56% reduction bad debts and 95% increase in credit note recovery - Won CFO award for innovation project of the year Future transformations: Helping companies innovate and change is what I do, and am interested in helping you shape your future. Contact me through linkedIn or via e-mail at waynonz@hotmail.co.uk