Bio

Executive with over twenty five years of experience in, large scale transformation projects, customer success, sales and account management, partner management, organizational change management, user adoption, and training development and delivery. OCM/Customer Success Email: Briant@eaglecp.net Expert in Organizational Effectiveness, Business Readiness, Stakeholder Engagement, Impact Assessment, Communications, and Human Performance Management tied to large system implementation. Expert in Training Strategy, Training Needs Assessments, Training Development, and Training Delivery Methodologies including: Instructor Led Training, Web-based Training and Social Media Based Training. Experience in a variety of industries, to include Public and Private Sector, Education, Financial, Industrial Supplies, Information Systems, Pharmaceutical Process Industry, Soft Drink/Bottling, Transportation, Clinical, Medical Coding Systems, Telecommunications, Cable, Consumer Products, Medical Products, Utilities, and Manufacturing. Experience in a variety of project domains, to include Customer Success, Financial Management Solutions, Customer Relationship Management Solutions, Managed Application Solutions, Systems Integration, Performance Improvement, Financial & Cost Management, Business Process Re-Engineering, Call Center Operations, and Application Development. Certified trainer for SAP Workforce Performance Builder (WPB), CA Productivity Accelerator (CAPA), and Infor EPAK.