Bio

A leader in digital transformation. Self-motivated, committed and enthusiastic about delivering world-class customer experiences. With excellent knowledge and experience of utilising technology to deliver business change in agile, fast paced industry. Skilled in utilising innovation and engagement to shape strategy to delivers business goals. MAJOR ACHIEVEMENTS: o Product Lead for the launch of citizen digital identity services with two of the UK’s leading brands. A key voice in the establishment of a trusted identity framework for the UK Government as part of their digital by default agenda and GOV.UK Verify Programme. o Principal Analyst for the delivery of the world’s first instance of a highly secure, accredited biometric enrolment within a retail environment. Accountable for providing a customer centric service with convenience and accessibility provided without degradation of security. o Principal Analyst for the implementation of self-service automated mail kiosks into Post Office® Branch Network. Responsible for delivering a service which reduced customer queuing times, reduced staff costs and modernised the customer experience in branch. o Technical Designer for the automation of the customer journey for international money transfers using the Post Office® Branch Network. Accountable for integrating the existing Point of Sale terminal with the systems of worldwide market leading money transfer provider. The business process transformation utilised technology to implement efficiencies that would remove offline helpdesk processes, improve the customer experience, provide accurate financial reconciliation and maintain regulatory compliance. The result of this has continued to drive revenue growth for the product.