Bio

My career journey has been focused on fulfilling my passion to create extraordinary customer and employee experiences by serving the team around me with strong leadership,innovative strategy, individual development and a commitment to having fun. While I haven't achieved my pinnacle career aspirations of spending 120 days a year on the mountain as a ski instructor, I suppose I have been on a pretty exciting journey. My career in learning & development, SaaS technology and retail & real estate operations and has provided me with exciting opportunities to drive innovation in operations through learning strategy development and technology innovation. As my story unfolds, my measure of success will continue to be evaluating the growth of those around me and my business development contributions for the teams I serve. And if I ever stop having fun, then I'll know I took the wrong turn. All I know is life is too short not to give your best and enjoy what you are doing today. Specialties: Consulting, Learning Strategy, Solution Engineering, Customer Success, Team Leadership, Program Implementation, Change Management, SaaS Operations, Customer Service Improvement, Strategic Design, Project Management, Retail Operations, Coaching, Product Management, Fraud Examination, Sales Engineering Board of Director Positions: Housing Industry Foundation University of Wyoming Cowboy Joe Club SCOPIX --Board of Advisors Notable Speaking Engagements: Iventiv 2022 -How the Workforce Learns series ATD TK2021-The State of Skills Chief Learning Officer Exchange--Bionic CLO Chief Learning Officer Exchange--Architecting The New Learning Ecosytem NRF (National Retail Federation)--The Science of Engagement NRF--Developing a Multi-Channel Retail Success Model Bowling Green University Marketing Symposium--Developing Customer Service Talent NRF--Developing Top Retail Talent