Bio

Passionate digital product and technology program transformation professional with years of global experience in the retail, media, finance, and business information industries. Strong track record in driving IT digital transformation, HR technology, communications, employee experience, customer experience, operational excellence, user experience, change management, and marketing strategy. I conquer the problem of inconsistencies across the organization by harmonizing processes and optimizing service delivery. Including Incorporating SaaS emerging technology trends with a focus on enhancing the employee and customer experience. I Bridge the gap between HR, IT, Marketing, Sales, Finance, Engineering, and business fostering cross-functioning relationships to achieve consensus among stakeholders with differing objectives. Proven to be effective and motivational in solving large-scale complex problems with workflow, integration, automation, and knowledge management. Optimizing SaaS, PaaS, CRM, HCM, ITSM, ERP, VoIP, and CMS solutions to amplify customer success and end-user experience.