Bio

At BPO Centers we: Work with small to mid-size US-based companies (retail, delivery services, ecomm) who currently have a small CS team (5-10 agents). Who struggle to effectively keep up with customer inquiries. Long customer wait times or inadequate responses which cause our clients’ customers to become frustrated and leave poor reviews that affect their business. Get companies to scale or maybe replace their existing customer service team(s). Reduce their costs and effectively allocate their office space without having to purchase more or relocate. We do this by: Having the ability to hire a team of highly-trained customer service agents quickly and at a far less cost than in-house employees and manage them for you. Our agents are cost-effective, they are usually better trained, more efficient in customer service, and are culturally competent to handle US-based inquiries. We provide: ◼Customer Support ◼Inbound/Outbound Sales ◼Back Office Support ◼CX Consultation If you want to discuss how BPO Centers could help you shoot me a DM and let’s chat.