Bio

Experienced Account Director with a strong track record in helping organisations communicate more effectively with their customers, workforce and stakeholders. I help organisations to improve their customer experience journey through an efficient use of Contact Centre and Digital Transformation technologies and services. Skilled in building relationships at multiple levels within organisations and fully adept at working with companies to identify the best use of technology to address their business needs. Highly experienced in building the customer Value Proposition to help organisations solve operational problems and challenges, increase productivity and efficiency, as well as identifying savings (money, time etc.) I have 15 years experience within the Information & Communications Technology (ICT) marketplace: Unified Communications, Contact Centre, Digital Transformation, VoIP, Artificial Intelligence, Workforce Optimisation, Secure Networking and Cloud Services.