Joe Willmore has over 35 years of experience as a performance consultant with his own practice serving a wide range of clients including: the World Bank, the US EPA, Wal-Mart, the Wilderness Society, NSA, CMAA, USAID, Lockheed-Martin, Under Armour, Amtrak, VIA Rail, Houston Texans, National Geographic Society, Washington Wizards, and the Washington Nationals. Specialties: Performance Analysis and Diagnostics (front-end analysis), Training and Facilitation, Strategic Planning, Instructional Design, and Customer Service. Joe is the author of ''Managing Virtual Teams'' (Fenman Press), ''Job Aid Basics'' (2nd edition, ATD Press), ''Performance Basics'' (2nd edition, ATD Press), ''No Magic Bullet: 7 steps to better performance'' (ATD Press), and the e-book ''Offshoring for Managers and Team Leaders'' https://www.barnesandnoble.com/w/offshoring-for-managers-and-team-leaders-joewillmore/1135647597?ean=2940163421268