Bio

Martin was CEO of one of the first BPOs and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. He is now in his tenth year as Brainfood Consulting offering a mix of services. These include conference chairing, keynotes, webinars, whitepapers, workshops, consulting and mentoring. Current topics include responding to new customer behaviour, emotive CX for customer interaction, workplace empathy, digital first customer service strategy and trends in contact centre technology Happy to talk either via martin@brainfoodconsulting.com, @martinhw or 078 1691 5845.