Bio

With over 17 years leadership experience, I'm a commercially-astute, results-driven strategic Ecommerce & digital customer experience transformational leader with extensive experience solving complex business & customer problems through digital Customer data & Insights, AI, automation & innovation, I’m a tech nerd at heart, I have a passion for the absolute best customer experience balanced with a commercial mindset, I Create and lead strategic programs - delivering digital & customer outcomes that drive value through revenue growth, increased customer and employee satisfaction. Im a digital, ecommerce and operations thought leader who has designed built and delivered industry differentiating transformational digital customer experiences, Back of house ,web chat, messaging, phone based sales and customer strategies that have grown revenue and customer experience outcomes year on year. This is for customers who need help in both a digital self service experience as well as an assisted customer experience. Im a pragmatic yet strong influencer and negotiator with deep experience managing C-Suite stakeholders, working collaboratively to create mutually-beneficial results. A hand’s on leader - builds, coaches and mentors cross-functional, high-performing customer-focused teams to deliver exceptional outcomes.