Bio

Senior professional with 14 years of experience. Focus on the client´s experience, operations management, committed to the development of people and technology. Aiming the development of a Customer Centric Culture. * Solid knowledge of Retail, Operations, Technology, E-Commerce, Order Management, Customer Care, Communication and Relationship Management. * Strong Management and Leadership Skills. Experience in multidisciplinary and large teams. Focus on the respect for people´s skills development and empowerment. Deep knowledge of the Lean Culture. * Skilled professional accustomed to transforming clients´ requests and complaints into highly accurate problem-solving processes generating the engagement of all stakeholders and customer satisfaction. * Highly action-oriented professional, always driven to meet highly efficiency and productivity standards while managing a staff of 900+. Growing and developing an Operations Team to provide the best service experience in the industry.