Bio

A highly experienced customer focused Director of Operations, Assets and Customer Service with strong general management and transformation skills, mainly in Property related businesses. A track record of commercial results and customer excellence in both private and third sector companies. Recently Director of Customer Services for FirstPort Property Management following a period as Managing Director. Previously in senior operational and transformation roles for Housing21 (as Director of Housing/Property), British Gas (operations and change), The AA (change and Call Centres) and Homeserve (Operations MD). Also time as a Non Executive Director for Merlin Housing Association. Customer focused, passionate about engaging and getting results from large teams and achieving value for all stakeholders. Key words Leader Director General Management Transformation Change Project Customer Service Property Housing Public Private Sector FM Facilities Charity Not for profit e-commerce Call Centres Leasehold