Bio

Customer Success Leader with experience in designing, executing, and realizing value through Customer Success Programs for expert.ai's North American community of clients. I believe our clients' success is our company's success and as a Customer Success Executive, I am helping our clients to drive the most value from our products and services. I like to see myself as a Trusted Advisor and Guardian of their Investment. At the same time, I am proud to be able to create value for my own company by helping our customers attain their desired outcomes while using our technology. Prior to my Customer Success role, I led the Presales operations for North America and contributed to the growth of our Publishing, Media, and Information Services vertical. I also worked for 5 years as a Senior Consultant for our European clients and have actively participated in the implementation of complex NLP projects in Publishing, Financial Services, and Government. My background is in Computational Linguistics and Text Mining, NLP/ NLU, but I am continuously learning new skills and expanding my horizon. I hold a Ph.D. from the University of Sorbonne Paris Nord and an MBA from Robert H. Smith School of Business.