Bio

A constant advocate for the customer, focused on delivering transformational products that inspire and delight. A passionate leader, guiding teams with vision, integrity and empathy. Deep experience in designing digital products that are innovative, impactful and equitable including products in biometrics, digital payments, open banking and AI. Expert in Design Thinking methodologies. Proven change-agent with strong track record leading cultural transformation in product design. Strong ability to influence multiple teams and stakeholders. Areas of Expertise: Customer Experience (CX) | User Experience (UX) | Digital Product Design | Design Thinking | Mobile | Innovation | User Research | Customer Journey Mapping | CX Strategy | Team Leadership | Cultural Transformation Advisory Committee member for the UX Design Institute, Ireland Member of the 17-strong Senior Management team, Mastercard, Dublin